Effective as of 2025-02-14

TERMS AND CONDITIONS

QUICKBIT APP

1. BACKGROUND

This document sets out the user terms and conditions, these “Terms”, for the use of the Quickbit Account and its related services.

These Terms, Privacy Notice, Information regarding transfer services and any other applicable terms and conditions, available on the website Quickbit.com, forms a legal agreement between you (the account holder); and depending on your country of domicile;

- For Sweden: QB Europe AB, a company incorporated in Sweden with company registration number 559265-3793 and whose registered office and head office is at Sveavägen 31, 111 34 Stockholm Sweden.

- For Finland: QB Finland Oy, a company incorporated in Finland with company registration number 3204467-3 and whose registered office is in Helsinki and having its postal address at Sveavägen 31, 111 34 Stockholm Sweden.

- For Norway: Balder Solutions AS, a company incorporated in Norway with company registration number 921711425 and having its registered office at Svalestien 27, 1407 Vinterbro Norway.

- For Poland: Wallet Topup SP.z.o.o: A company incorporated in Poland with company registration number 962387 and having its registered office at 116/52 Piotrkowska Street, zip- code: 90-006; City: Łódź, Republic of Poland.

- For Lithuania: Algobuy Crypto UAB: A company incorporated in Lithuania with company registration number 305987883, and having its registered office at Zalgirio g. 90-100, Vilnius Lithuania.

Customers domiciled in any other country than listed above and which is located within the European Union, the European Economic Area, or the United Kingdom, will automatically become a customer of QB Europe AB.

The companies mentioned above, hereinafter referred to as “QB”, are fintech companies registered as virtual currency service providers at the Financial Supervisory Authority in their respective market (listed below).

Sweden: The Swedish Financial Supervisory Authority (Sw. Finansinspektionen).
Finland: The Finnish Financial Supervisory Authority (Fi. Finanssivalvonta).
Norway: The Norwegian Financial Supervisory Authority (No. Finanstilsynet).
Poland: The Polish Financial Supervisory Authority ( Po. (Komisja nadzoru finansowego).
Lithuania:The Lithuanian Financial Supervisory Authority (Li. Lietuvos Bankas Eurosistema).

By applying for a Quickbit Account you expressly represent and warrant that you have accepted these Terms if and when your application is approved by us.

You also represent and warrant that you have received the 'Information Regarding Transfer Services in a digital format prior to entering into a contractual agreement with QB.

Any changes to the information in “Information regarding Transfer Services” will be communicated to you in good time before such change starts to apply.

You are at any time, during our contractual relationship able to access our “Terms and Conditions” and “Information regarding Transfer Services” in the Quickbit-App.

2. REQUIREMENTS TO BECOMING A CUSTOMER AND KNOW YOUR CUSTOMER (KYC) INFORMATION

To become a Customer you must:

- be a natural person,
- at least 18 years of age and,
- living within the European Economic Area.

We will, during the application process, gather information such as name, address, contact details and source of funds for a number of reasons, which includes meeting legal requirements and ensuring your identity.

Further information on how we manage your data is described here, Privacy Notice.

It is not possible to open more than one (1) Quickbit Account per person or open a new Quickbit Account if your account has been terminated by us previously.

3. QB SERVICES AND PAYMENT SERVICES

Quickbit Account - a virtual wallet

Your account is similar to a virtual wallet that enables you to use cryptocurrency in different ways specified in these Terms, through the platform operated by us. You can access your account through the Quickbit-App or through www.quickbit.com hereinafter referred to as “Quickbit-App”.

Intergiro Payment Services

We have partnered with Intergiro Intl AB (publ) to provide you with a seamless solution for selling your crypto assets in exchange for fiat currency and receive the funds directly into your euro account which will be visible in your Quickbit-App.

When applying for a Euro payment account and a Quickbit debit card (the “Payment Services”) your personal data will be shared with Intergiro. Once onboarded for Payment Services, Intergiro’s Terms & Conditions and Privacy Policy will apply for these Payment Services.

Payment services in general

A purchase transaction made with a Debit/Credit card will be carried out by a payment service provider, a third party. The payment services are governed by the payment service provider’s own Terms and Conditions. QB reserves the right to change payment service provider at any given time.

4. CUSTODY AND ADMINISTRATION POLICY

A summarized version of QB’s Custody and Administration Policy is available and can be provided to you upon request.

5. CRYPTOCURRENCY IN THE QUICKBIT-APP

It is possible to view balance and other information in the Quickbit-App as well as managing funds in several ways which currently include following activities (the “Services”):

Buy cryptocurrency;
Swap (exchange) cryptocurrency from one cryptocurrency to another;
Send cryptocurrency to and receive cryptocurrency from other Quickbit Accounts and non-Quickbit Accounts;
Hold cryptocurrency; and
Make recurring purchases of a chosen cryptocurrency, and for a chosen FIAT amount, on a daily, weekly or monthly basis.

New features and services will be launched in the Quickbit-App.

Recurring purchase plan

The recurring purchase function within the Quickbit-App enables you to set up a plan so that you can make recurring purchases. To set up a recurring purchase plan you need to:

Choose a cryptocurrency available in the Quickbit-App (it is possible to set up one recurring purchase plan for each available cryptocurrency).
Choose an interval (daily, weekly or monthly) for each recurring purchase plan.
Choose an amount in FIAT (available in the App) for each recurring purchase plan. The amount has to be the same for each purchase plan, e.g. 500 SEK per day, week or month. We have a limit of minimum one (1) EUR, or the equivalent in any other accepted FIAT currency, per recurring purchase. If a maximum limit applies, this will be displayed in the Quickbit-App when a plan is set up.
Register a credit or debit card for the recurring purchases.

The cryptocurrency price applied for each purchase is determined by the rate applicable at the time when we process the purchase each day. The current cryptocurrency price will be showcased in the Quickbit-App daily.

Your recurring purchased cryptocurrency will be stored in the relevant cryptocurrency wallet in your Quickbit Account.

It is possible to cancel an existing recurring purchase plan in the Quickbit-App at any time. To change an existing recurring purchase plan, cancel the plan and thereafter set up a new plan with new variables. We will process all scheduled purchases at the same time of the day, once per day. Canceling an existing recurring purchase plan must be made at least the day before the next scheduled recurring purchase. We have the right to cancel a recurring purchase plan due to a failed transaction (e.g. If your registered card has expired or if your bank account has insufficient funds). We will notify you thereof.

6. PRICING, FEES AND TAXES

You can, in some cases, be charged with a service fee when using the Services through the Quickbit-App. The service fee differs depending on the service, e.g. buying or exchanging. The amount of the service fee will always be available prior to a transaction. For the current prices and fees please see Pricing and fees.

You are responsible for determining the tax liability with regards to the Services in order to be compliant with the tax regulation in your jurisdiction. We do not provide any tax-related advice or information and will not be responsible for assessing, collecting, reporting, withholding or remitting any taxes on your behalf as a result of a transaction.

7. HOW DO I GET INFORMATION ON TRANSACTIONS INTO AND OUT OF MY QUICKBIT ACCOUNT?

All transactions in and out of your account are visible in the Quickbit-App. Notifications can be activated in the Quickbit-App as well.

You are responsible for keeping the contact details up to date and informing us as soon as the contact information changes.

8. HOW CAN I CLOSE MY QUICKBIT ACCOUNT?

When you inform us that you want to close your account, we will give you the opportunity to withdraw any cryptocurrency we hold for you. In order for you to transfer your cryptocurrency from your Quickbit Account you need to provide a third-party wallet to which your cryptocurrency will be transferred.

When you close your Quickbit Account, the agreement between you and us will consequently be terminated.

9. RESTRICTIONS ON USING THE APP

It is strictly prohibited to directly or indirectly use the Quickbit-App as follows, but not limited to:

for illegal purposes (such as committing fraud, money laundering, terrorist financing or proliferation financing);
to send or receive transactions to/from sanctioned countries or persons;
in a way that we believe might harm our ability to provide the Services;
to control or use a Quickbit Account that doesn't belong to you;
to allow anyone else to have access to or use your Quickbit Account and/or the App.

Any violations of these rules may result in restrictions preventing you from making any transactions to and from your Quickbit Account and, if deemed necessary, we can block your Quickbit Account and access to the Quickbit-App without further notice.

10. FUNDS INTO MY QUICKBIT ACCOUNT

You can add cryptocurrency to your Quickbit Account using a debit card or credit card. You can also do this by sending cryptocurrency to your Quickbit Account from an external wallet.

Any transactions will be executed instantly as soon as you have confirmed the transaction order.

Please note that when you are sending cryptocurrency to a wallet, whether it's a Quickbit Account or a third-party wallet, it’s extremely important that you provide the correct wallet address. It’s not possible to redeem an incorrect transaction order. It is also extremely important that you only send cryptocurrencies that are supported in the Quickbit- App since we neither can block such transfers nor return any cryptocurrencies that we do not support.

If you want to add cryptocurrency to your Quickbit Account using a debit card or credit card, we will add the equivalent value of your chosen cryptocurrency to your Quickbit Account upon receiving the card transaction.

We will consider that you gave us your consent and authorized us to execute the transaction, including the debiting of any related fees, once you submit your transaction order in the App.

There is more information on adding cryptocurrency to your Quickbit Account in our FAQ's.

11. LIMITS WHEN TRANSFERRING FUNDS INTO A QUICKBIT ACCOUNT?

When adding funds to your Quickbit Account, we have a limit of minimum one (1) EUR per transaction. More information about limits is found in our FAQ's.

12. TRANSFERRING FUNDS BETWEEN QUICKBIT ACCOUNTS

You can send cryptocurrency to, and receive cryptocurrency from, other Quickbit Accounts. We will consider that you gave us your consent and authorized us to execute the transaction, including the debiting of any related fees, once you submit your transaction order in the App.

13. QB’S RIGHT TO DELAY OR REFUSE A TRANSACTION

We must refuse to perform a transaction (including deposits to your recurring purchases), or delay a transaction, in the following circumstances:

if your instruction does not contain all the necessary information we need to execute the transaction;
if legal or regulatory requirements prevents us from making the transaction or demands us to carry out further controls;
if you have violated these Terms in a way that in our assessment justifies us delaying or refusing your transaction;
if we assess that the processing of your instruction would violate these Terms;
if a bankruptcy order is issued against you or you've entered into an individual voluntary arrangement with your creditors;
if, even after doing everything reasonably possible, we will not be able to make the transaction on time;
if a third party prevents us from making the transaction;
if we have asked you for important information that we reasonably need in order to carry out your transaction and you have not given us that information; or
if we have frozen, blocked, or suspended your Quickbit Account.

We will not be responsible for any losses you suffer as a result of us delaying or refusing a transaction.

14. WHEN CAN QB BLOCK OR FREEZE MY QUICKBIT ACCOUNT?

We have the right to block or freeze your Quickbit- App, which are temporary actions.

A block means that you cannot access the Quickbit- App and your Quickbit Account.

A freeze means that you can access the Quickbit- App to view your Quickbit Account information but cannot make any transactions.

We may block or freeze the Quickbit- App and your Quickbit Account if, for instance:

we are concerned about your safety;
that it might be used fraudulently;
that it might be used without your permission; or
you do not provide the requested information.

We might also have to block or freeze the Quickbit- App and your Quickbit Account to meet our legal obligations.

We will unblock or unfreeze the Quickbit-App and your Quickbit Account as soon as the reasons for blocking or freezing your Quickbit Account no longer exist.

Please note that from the time we ask you to provide us with certain information we expect you to provide us with this information immediately but no later than within fourteen (14) days from our written request thereof.

15. WHEN CAN QB SUSPEND OR CLOSE MY QUICKBIT ACCOUNT?

We have a right to suspend or close your Quickbit Account for any reason by giving you two (2) months notice.

We also have a right to close or suspend your Quickbit Account and end your access to the Quickbit-App immediately, in the following cases:

if we have good reason to suspect that you are behaving fraudulently;
if you haven't given us any information we need, or we have good reason to believe that information you have provided is incorrect or not true;
if we have asked you for important information we reasonably need and you have not given us that information;
if you have violated these Terms in a serious or persistent way and you have not put the matter right within a reasonable time of us asking you to;
if QB have good reason to believe that your use of the Quickbit-App is harmful to us;
if we have good reason to believe that you continuing to use your Quickbit Account could damage our reputation or goodwill;
if you have been declared bankrupt;
if you have been declared deceased; or
if we have to do so under any law, official decision, other regulations or due to court order.

For termination of Intergiro’s payment services please see their Terms & Conditions.

16. CHANGES TO THESE TERMS

We will make changes to these Terms from time to time. For instance:

if we think it will make them easier to understand or more helpful to you;
to reflect the way of our business;
to reflect legal or regulatory requirements that apply to us and our business; or
because we are changing or introducing new services or products.

Any changes to these Terms, that could affect your use of the Quickbit-App and Account, will be notified two (2) weeks in advance in the Quickbit-App or by email.

By continuing using the Quickbit-App after the two (2) weeks period you are deemed to have accepted the updated Terms. However, you can always terminate the Quickbit-App and your Quickbit Account with immediate effect, see Section How can I close my Quickbit Account.

17. IF SOMETHING GOES WRONG WITH MY QUICKBIT ACCOUNT, THE QUICKBIT-APP OR MY VIRTUAL ASSETS?

We will do as much as reasonably possible to make sure that the Services are not interrupted and that your virtual assets are safeguarded. However, we cannot guarantee that the Services will not be interrupted or that you will not experience any delays etc. We will not be responsible for losses resulting from us failing to meet our obligations for transactions in- and out of your Quickbit Account due to:

a legal or regulatory requirement;
unforeseeable events beyond our control, which were unavoidable at the time, including but not limited to an event of force majeure;
criminal or any other illegal actions of third parties resulting in damage to you or any other person;
the blocking of your Quickbit Account when implementing legal requirements, including those in relation to anti-money laundering and counter-terrorist financing; or
any reason stated in Section QB’s right to delay or refuse a transaction

We are not responsible to you for any of the following damages, whether direct or indirect, that arises in connection with these Terms:

loss of savings due to our dependencies on third party providers;
loss of income or profit;
loss of goodwill or damage to your reputation;
loss of business contracts or opportunities;
loss of anticipated savings; or
consequential loss.

18. LIABILITY

18.1 LIABILITY FOR CUSTODY AND ADMINISTRATION OF CRYPTO-ASSETS

QB is liable for the loss of crypto-assets or the means of access to the crypto-assets, where such loss is directly attributable to QB. QB’s liability in such cases will be capped at the market value at the time the loss occurred.

However, QB is not liable for any incidents that are not attributable to QB. This includes, but is not limited to, events that occur independently of the services QB provides or QB’s operations, such as:

Issues inherent to the functioning of the distributed ledger technology or blockchain that we do not control.

Events caused by factors external to our systems, including force majeure events, unauthorized actions by third parties, or security breaches caused by a client’s negligence.

18.2 LIABILITY FOR UNAUTHORIZED OR INCORRECTLY EXECUTED TRANSFERS

QB is liable for any unauthorized or incorrectly initiated or executed transfers of crypto assets, provided that the incident is attributable to QB. Such liability shall be limited to the maximum market value of the crypto-assets at the time the incident occurred.

QB shall not be liable for unauthorized or incorrectly executed transfers that result from factors beyond its control, including but not limited to:

The Customer's failure to maintain the confidentiality or security of their access credentials.
Errors or malfunctions inherent to the distributed ledger or blockchain network.

In cases of unauthorized or incorrect transfers, the Customer must notify QB without undue delay upon becoming aware of the issue. Failure to provide timely notice may limit or void the QB’s liability.

QB reserves the right to investigate any claims regarding unauthorized or incorrectly executed transfers to determine responsibility and may require the Customer’s cooperation in such investigations.

19. YOUR RESPONSIBILITY TOWARDS US

If you breach these Terms you may be responsible to us for certain losses. In such cases we may, at our discretion, do the following:

hold you responsible for any losses, including loss of profit, we suffer as a result of your action; and
hold you responsible for any legal costs that arise as a result of our losses.

20. COMMUNICATION WITH US

You can communicate with us through electronic channels, such as email any mobile or web application we manage. For contact details and information regarding our opening hours, please visit Contact information and opening times.

Any official notices, updates, or messages from us will be considered delivered once sent through these channels.

You are responsible for keeping your contact details with us accurate and up-to-date. We are not responsible for any missed communication caused by outdated or incorrect information.

All communication will be conducted in English or Swedish. We will use email as a general communication channel with you. When sending personal information to us, we recommend that you send the email in an encrypted format due to security reasons.

21. SECURITY

Security systems used by us We protect your data, including crypto-assets, using robust security systems including industry-standard encryption for data storage and transmission. Access to sensitive information is restricted to authorized personnel and is protected by access controls. Additionally, all systems are monitored in real-time to detect and respond to potential security incidents swiftly.

Security actions taken by us We have implemented policies and procedures to effectively manage and reduce risks when providing crypto-asset transfer services for our clients. This includes using advanced Information and Communications Technology (ICT) systems and skilled professionals to quickly and efficiently handle any operational issues or cybersecurity threats. Our goal is to deliver a secure, reliable, and robust service to our clients.

22. COMPLAINTS

We acknowledge that there may be instances where disagreements arise regarding the Services. Should you wish to submit a complaint, please see How do I make a complaint?.

23. AUTHENTICATION SYSTEM

You must use the authentication system we provide to access your account and complete transactions. This system may include, but is not limited to:

eID authentication (BankID)
Document verification
Passwords
Two-factor authentication (2FA) via SMS, email, or authenticator apps

You are responsible for keeping your authentication details secure and confidential. Sharing or giving these details to anyone else is strictly prohibited.

Any actions or transactions made using your authenticated access will be treated as authorized by you.

We may update or improve our authentication systems to enhance security. If needed, we will notify you in advance.

24. PERMISSION FOR US TO PROCESS YOUR PERSONAL INFORMATION

In order for us to provide the Services we need to collect information about you. The information will be collected from you, our partner Intergiro and third parties. For more information about how we use your personal information, see our Privacy Notice.

By accepting these Terms you acknowledge that:

We will gather and store your personal information for the purpose of providing the Services to you.
We may disclose your personal data to other entities within QB.

We will retain your personal data for the duration of providing the Services to you until you have requested the deletion of your Quickbit Account. Please note that some of your personal data will still be retained after deletion of your Quickbit Account due to legal reasons.

25. INTELLECTUAL PROPERTY

The trademarks, service marks, copyright, intellectual property rights and logos accessible to you in the Quickbit- App or otherwise whilst using the Services (“Trademarks”) are the property of us. The software, text, images, graphics, data, prices, trades, charts, graphs, video, and audio used in the Quickbit-App belongs to us. The Trademarks and materials should not, under any circumstances, be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected or distributed in any form or by any means, whether manual or automated. The use of any such materials outside of the Quickbit-App for any other purpose than using the Services is strictly prohibited; any such unauthorized use may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

26. RISKS

The trading of goods and products, real or virtual, as well as virtual currencies involves significant risk. Currency prices can and do fluctuate on any given day and historical increases in value and returns cannot be used as indicators of future developments. Due to such price fluctuations, the value of your assets may increase or decrease at any given moment. You must therefore consider if our Services are suitable for you in the light of your financial circumstances and appetite towards risk.

Recurring purchases may be a way to spread the risk over time. When cryptocurrency prices fall, it makes it possible for you to purchase cryptocurrency cheaper and when the price rises again, the value of your cryptocurrency also increases. However, recurring purchases are not a guarantee for increase in value of your cryptocurrency.

Virtual currencies may be subject to large swings in value and may even become worthless. There is an inherent risk that losses will occur as a result of buying, selling, lending or trading anything on a market. Furthermore, online trading platforms themselves may be vulnerable from both a security and technical perspective, for example risk of hacking, which could lead to transactions not being executed and, in the worst case, assets being lost or stolen.

It is also important to remember that, in the event of loss, virtual currencies are neither protected by the governmental investor protection schemes nor deposit guarantee schemes.

27. NO RIGHT TO WITHDRAWAL

Please be aware that the provisions regarding the right to withdrawal of financial services are not applicable on the Services due to fluctuations in the currency market which we cannot influence.

28. MISCELLANEOUS

28.1 This agreement is only between you and us. You cannot transfer any rights or obligations under this agreement to any third party without our prior written consent. You however permit us to transfer or assign all of our rights and obligations under these Terms to any third party.

28.2 QB reserves the right to amend, modify or update these Terms at its sole discretion without prior notice to the Merchant. Any such changes shall take effect immediately upon publication on QB’s website or other designated platform. By continuing to use the Services after the new amendments have been made, the Merchant is deemed to have accepted the revised Terms.

29. GOVERNING LAW, DISPUTE RESOLUTION AND CONSUMER RIGHTS

Swedish laws govern this agreement unless the law in the country that you reside in has stricter rules.

Any disputes that may arise under these Terms shall be resolved in the courts of the EEA country in which you reside.