If Quickbit has made the decision to close your account, you will not be able to use our services anymore. This also means that you will not be able to open a new account. However, if you asked for your account to be closed you can set up a new one. 

Can I open a new account if my current one has been closed?

Our Quickbit Privacy Policy explains in detail how we process and protect your personal data. 

[You can read the Privacy Policy here.](https://quickbit.com/int/en-us/privacy-policy/)

How does Quickbit process my data?

As a financial service, Quickbit is obligated under anti-money laundering and counter-terrorism financing regulations to retain information about you and your transactions for a period of 5 years. 

We will not hold any of your personal data for more than 5 years after we stop providing the Quickbit services to you. 

How long will Quickbit store my data for?

If you suspect that your account has been hacked or notice an unrecognised transaction on your account, please contact our customer support through the chat in the app. We will lock your account from making further transaction while investigating the issue.

If you've received a suspicious SMS or email, that seems to have been sent from Quickbit, please let our Customer Support know.

We strongly advise customers that use eID to sign in, to change their password in their eID app if they suspect that they have been hacked.

If you use email and password, please change your password and make sure that your password is strong.

I have been hacked

If your phone has been stolen or lost, we recommend you to following any guidelines on how to protect yourself, provided by your phone manufacturer (i.e. Apple, Google, Samsung). 

Your Quickbit app is protected by your login method, eID or email and password, as well as by FaceID, TouchID or passcode. Thus your account with us is safe.

Simply download the Quickbit app on your new smartphone, sign in and setup FaceID, TouchID or passcode again.

If you suspect that your Quickbit account has been altered with or notice any unrecognized transactions, contact our customer support through the chat in the app. 

My phone has been stolen or lost

Money laundering is to take actions with the purpose of hiding the link between a crime and money, or other assets.

What is Money Laundering?

Terrorist financing is to financially support terrorism by direct contributions or by gathering, receiving, or transfer money and other assets that serve the purpose of financing terrorism.

What is Terrorism Financing?

Quickbit requires you to provide your phone number, email, and address in order to complete transactions. We also require information on how you intend to use the service, how much money you intend to save or transact in a given space of time and provide identification.

This is partly because Quickbit has a responsibility to the governing financial institutions for each market, but also so that we can contact you when you need support, detect divergent behavior, keep your money safe, and track criminal activity.

Why do you need my phone number, email, and address?

Privacy Policy

By signing up you confirm that you have read and consent to Quickbit's

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We have registered your interest and we'll provide more informaton as our merchant product is closer to be launched.

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